Privacy Policy

Last updated: April 19, 2026

This Privacy Policy describes how Smart Pet ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our store (the "Site") or otherwise communicate with us (collectively, the "Services"). By using our Services, you agree to the collection and use of your information as described in this policy.

1. How We Collect Your Personal Information

We collect personal information to provide and improve our smart pet solutions. This includes:

  • Contact Details: Name, shipping address, phone number, and email.

  • Order Information: Billing address and payment confirmation.

  • Customer Support: Information you provide when contacting us regarding our products.

2. Cookies and Tracking Technologies

When you visit Smart Pet, we use cookies and similar technologies to enhance your experience:

  • Essential Cookies: These are strictly necessary for the website to function, such as keeping items in your shopping cart.

  • Analytics Cookies: We use these to understand how visitors interact with our site, which helps us improve our smart pet product range and website performance.

  • Marketing Cookies: These allow us to show you relevant advertisements based on your interests and browsing behavior.

  • Managing Cookies: You can choose to disable cookies through your browser settings; however, some features of our site may not function properly as a result.

3. Secure Checkout & Payment Safety 

At Smart Pet, we prioritize the security of your financial information:

  • All payments are processed through encrypted, PCI-compliant gateways (such as Shopify Payments or PayPal).

  • We use Secure Socket Layer (SSL) technology to ensure your data is transmitted safely across the internet.

  • We never store your full credit card details on our servers.

4. Third-Party Data Disclosure 

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share data with trusted partners essential for our operations:

  • Logistics Partners: To deliver your GPS trackers, smart feeders, and toys to your doorstep.

  • Service Providers: Such as Shopify for hosting our store and analytics tools to monitor site performance.

  • Legal Compliance: We may disclose information only if required by law to protect our rights or comply with a judicial proceeding.

5. Data Retention & Protection 

  • Retention: We keep your personal information only for as long as necessary to fulfill your orders and comply with tax or legal record-keeping requirements.

  • Protection: We implement high-standard technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, and disclosure.

6. Children’s Privacy

Smart Pet does not knowingly collect information from individuals under the age of 16. If we become aware that a child has provided us with personal data, we will delete it immediately from our records.

7. Your Rights & Choices

Depending on your location, you may have the right to access, correct, or delete the personal data we hold about you. You can also opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails.

8. Contact Information

For any questions regarding our privacy practices or this policy, please contact our support team:

  • Store Name: Smart Pet

  • Customer Support Email: smartpet771@gmail.com

  • Business Address: 2354 CARINGA WAY CARLSBAD, CA 92009

  • Business Hours: 9:00 AM – 5:00 PM (Monday to Friday)